ref xxxxxxxxx still nosubscription

Terminée

Fred Willemsen

• 25 juin 2021 07:42

I have paid for Avira Antivirus Pro  but still no license. ref:

xxxxxxxxx

Oui 0 Non

• 

  pascha45

  • 25 juin 2021 08:29

  Hello Fred,

  Your personal data (ref. no.) has been removed for your protection.

  Unfortunately, you did not specify where you purchased the license.

  If you purchased it in the Avira online shop, please log in to your customer account at  https://my.avira.com/en/dashboard/home 
  Under Subscriptions  https://my.avira.com/en/dashboard/subscriptions/tabs/plans your purchased license should be displayed and can be installed from there.

  Below you will find an illustrated guide to the installation:

  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the license is not displayed there, please check your access data - the email address you used when ordering and the password you chose. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Please have a look at the information, maybe you will find a solution there:
  FAQ: No valid license in Avira customer account despite purchase/ license renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

  Oui 0 Non
• 

  Fred Willemsen

  • 25 juin 2021 08:57

  Hi,

   

  I purchased the license from Avira Holding GmbH & Co. KG.

  Paid via 'cleverbridge Financial Services GmbH'

   

  Regards,

  Fred

  Oui 0 Non

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