Errors in the Avira Free Security

Terminée

Rodion Olishchuk

• 30 juin 2021 13:34
• Modifié

Hello!

Recently, the antivirus manager from button Avira system tray application has stopped opening. The old version of interface (startui.exe file) also does not start.

Also, constantly reports: "Real-time protection is stopped", although it actually works. And the "Fix now" button doesn't work

Please tell me how to fix these errors.

Avira Free Security, version 1.1.50.19847. My OS: Windows 10 (version 19042.1052)

Oui 0 Non

• 

  pascha45

  • 30 juin 2021 17:28

  Hello Rodion,

  Since the repair installation (Did you follow these instructions?)
  Repair your Avira Security for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira
  did not work, we would recommend that you uninstall it:
  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira
  and then reinstall Avira Free Security.

  Please describe a little more precisely what you mean by this:

  The old version of interface (startui.exe file) also does not start.

   

  What should I do if Avira Real-time, Web or Mail protection stops? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Also, constantly reports: "Real-time protection is stopped"

  If anything is still unclear, please let us know, and we will be happy to help.

  Many greetings

  Oui 0 Non
• 

  Rodion Olishchuk

  • 8 juillet 2021 16:39
  • Modifié

  Hello pascha

  Thank you for your help  with my problem. A full reinstallation of Avira helped. Antivirus Manager now runs from the system tray. I was very pleased that avira_registry_cleaner now works correctly. For several years it did not cope with its task and left several keys not removed.

  Unfortunately, I still see a few problems that I could not solve. Sometimes the antivirus icon disappears from the system tray. This often happens a few minutes after launch. Also, the new version of the antivirus does not open a status window (Luke Filewalker) when running a full system scan from the Scan scheduler. I wrote about this before: 

  https://support.avira.com/hc/en-us/community/posts/360016015598-Free-Antivirus-bugs-with-Full-Scan 

  This is important to me. Then you advised me to use the old UI: 

  C:\Program Files (x86)\Avira\Antivirus\startui.exe

  And it helped. A full scan, scheduled in the old version, launched a window "Luke Filewalker".

  But now this utility no longer opens the old version

  Sorry for my bad English

   

  Oui -1 Non
• 

  pascha45

  • 16 juillet 2021 12:47

  Hello Rodion,

  Please excuse the delayed response.

  Some changes have been made. If the report of the Luke file scan is important to you, you can download it at

  C:\ProgramData\Avira\Antivirus\LOGFILES

  Under AVSCAN  you can find the scans by date. Maybe this will help you a bit.

  Many greetings and have a nice weekend

  Oui 0 Non
• 

  Rodion Olishchuk

  • 16 juillet 2021 14:19
  • Modifié

  Hello pascha.

  Thanks for the answer. I am interested in the opportunity to see the process of scanning. I scheduled a late-night scan every week. And I want to see when the scan is over and I can already turn off the computer. Now I can either observe the scan here:
  

  Windows Task Manager => Processes

  which is not very convenient.

  Or run a full scan manually, then Luke Filewalker starts correctly. However, the second method, I sometimes forget to do it:(

  So I will be very happy if Luke Filewalker run from the scheduler.

  With respect to your work

  Oui -1 Non

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