Cant install Avira Pro
Terminée
Every time I try to install my license of Avira Pro it only installs Avira FREE version, when I call Avira phone support it directs me to a TRAVEL AGENCY BOOKING company....
Any idea how i can get what i paid for and get it to install?
-
Hello Gale,
If the license is not displayed in your customer account, then unfortunately your access data is incorrect.
Please log in with the email address that was used to purchase the license.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. There you will find what you paid for, and you can install it from there.Below you will find instructions on how to install your license:
We hope, we could help you with our instructions.
You have also contacted the support team and already created a ticket there.
You will receive further information in your ticket.Many greetings
0 -
In my account, under subscriptions i see a license for Antivirus PRO. When i install it it does not register as Antivirus PRO, i see "License Expired" and it shows as Avira FREE... when i uninstall Avira, and reinstall it still shows as FREE. "License Expired"
0 -
Hello Gale,
You have provided us with too little information for us to be able to explain your error.
If the license is displayed in the Avira customer account, and it is installed from there, this license should also be displayed afterwards, at least if you have followed our instructions.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
You have also contacted the support and already created a ticket there. Unfortunately, questions about your license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. We do not have access to your customer account here, we are a publicly accessible forum.
Further information will be provided to you by the support team in the ticket you created.
We regret that we are unable to provide you with any further help on the installation from here, a publicly accessible forum, without concrete details of your personal data. Thank you for your understanding.Many greetings
0 -
Nao consigo instalar o Avira. Cada vez que tento pede para reiniciar o computador, quando volta a ligar e tento instalar diz que é impossivel instalar o Avira.
0
Vous devez vous connecter pour laisser un commentaire.
Commentaires
4 commentaires