Need to reinstall avira
Terminée
I changed my hard drive and need to re install avira anti virus pro. But I forgot my password, resetting password the link is grey out. How to make the link work?
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Hello Jun,
The strange behaviour is regrettable, it normally only occurs if no licence is stored for this e-mail address.
Please check your email address with which the license was purchased.Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
Can you still see the information about ordering the license in your documents?Here the community is a publicly accessible forum, personal data may neither be questioned nor answered here according to the data protection GDPR.
Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Unfortunately, we do not have access to your customer account. Thank you for your understanding.If anything is still unclear, please let us know, and we will be happy to help.
Best regards
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It is the same email address the one I used when I bought the avira anti virus pro.
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If the email is not displayed correctly, please click here to open the email in your web browser.
Thank you for choosing Avira!
Dear Feliciano PARAS,
Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting Avira Customer Support.
Your reference number: 277XXXXXX
Payment information
Your credit card (xxxxxxxxxxxxx6970) has been successfully authorized. Please note that the charge on your credit card will appear as "CBA*AVIRA."
Your products
Qty.
Product name
Delivery
1
Avira Antivirus Pro
1 device / Yearly subscription
electronic delivery
Your activation code is:
We have activated your Avira product on this email address xxxxxxxx @gmail.com.
To find out more details about your Avira account, please follow the instructions you have just received in a separate email from Avira.
Your purchase documents
Support
Technical and product-related support
If you have any inquiries, please visit the Avira Support website, for FAQs, simple how-to articles and instant help on your questions.
http://www.avira.com/en/support-for-homeWebsite:
Payment and order-related support
To contact Avira Customer Support directly, please scroll to the end of the page and click either on Email support or Phone support.
You can reach Avira Customer Support by phone from Monday until Friday.Stay safe,
Your Avira Team0 -
Hello Jun Paras,
Your personal data has been removed from this public forum for your safety. Never post email addresses in the public forum.
As we have already written to you:
Here the community is a publicly accessible forum, personal data may neither be questioned nor answered here according to the data protection GDPR.
Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR. Unfortunately, we do not have access to your customer account.Thank you for your understanding.
Again, as stated in the above letter, the support accesses:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Kind regards
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Hello Jun Paras,
Please verify you have the correct email address, especially if 2 email addresses are stored in your Avira customer account. Please check whether both e-mail addresses stored in your customer account are verified and whether the providers are entered correctly.
The e-mail address in the letter from Avira is correct, and the license is activated there.
Best regards
NOTE
You have written:
It is the same email address the one I used when I bought the avira anti virus pro.
The e-mail address used here and the one used during the ordering process are not the same!
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I know that the one im using to this tread is not the same email that i used in ordering the product. But the one I used in ordering the product is the one Im using in activating the avira anti virus pro.And it still grey out up to now, and even If I used the email on this tread it is still grey out.
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I printed the email or the payment information that got from avira and on the activation where the email was activated at the end of of .com there is a an additional point or period. I dont know if that is the problem or what.
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I used both emails in resetting my password and both emails were grey out. Why just send me the goddammed link and its going to be easy. I dont understand that they cant just send me a new link. Am i going to buy a new one? what kind of co. is this?
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Is there a phone number on this company?
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Hello Jun,
We assume that you have accidentally overlooked the information Avira sent to you about the access data in the information you inserted yourself from Avira.
Likewise, the access data to your customer account inserted by us on 09/03/21:Again, as stated in the above letter, the support accesses:
https://my.avira.com/en/dashboard/support/tabs/support
or
https://support.avira.com/hc/en-us scroll down to Contact AviraPlease log in to your customer account at https://my.avira.com/en/dashboard/home with the email address and password you used when placing your order.
Verify your email address.With this access data, you will be shown your subscription at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
and can be installed from there.Without correct access data and a verified e-mail address, you will not be able to access your e-mail account and the subscription activated there.
You wrote:I used both emails in resetting my password and both emails were grey out.
The instructions are only activated after the correct login: Forgot password?
Kind regards
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