Refund please confirm response times?

Terminée

Ray Olds

• 17 septembre 2021 03:01

Hello Can someone please get back to my refund request it has been 6 days now I am trying not to spam it should be a simple request as it was done within hours of a payment being taken out.

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• 

  pascha45

  • 17 septembre 2021 06:51

  Hello Ray,

  You asked your questions about the refund at Avira Support, this is  the first post here. You are writing here in the community, a publicly accessible forum, personal data may and can neither be questioned nor answered here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We do not have access to your Avira customer account. Thank you for your understanding.

  If a ticket has been created, it is important to write in this ticket with further requests. Otherwise, there will be a new ticket with a new number in which the old question will be inserted and this will go to the end of the waiting list with the new ticket number. In this way, all contributions can be clearly overlooked immediately in the last ticket.
  
  Please have a look at the following information, maybe you will already find your solution to your question about the refund:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot give you any other information here.

  Best regards

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