REFUND

Terminée

Robert PRESTON

• 17 septembre 2021 11:18

Have requested a refund following an unwanted automatic renewal. 

When can I expect my refund.  what does 'solved' mean on your tickets? 

Nothing has been solved for me.

very poor level of service.

Oui 0 Non

• 

  pascha45

  • 17 septembre 2021 11:58

  Hello Robert,

  We do not completely understand your information.

  You are writing here in the community, a publicly accessible forum, personal data cannot and must not be questioned or processed here in accordance with the General Data Protection Regulation.
  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR.

  We do not have a refund request from you.
  If we have overlooked a post or a refund request from you here in the community, please send us a screenshot, and we will take care of it immediately.

  Please have a look at the following information:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We do not have any documents about your refund, and therefore we cannot give any information about the date.

  You have already contacted the support team several times.
  That's fine, they can look up your questions based on the contract documents you have there, unfortunately we don't have access to your customer account here.

  Thank you for your understanding.

  Many greetings and have a nice weekend

  Oui 0 Non

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