unwanted renewal

Terminée

Laimonas Teresevicius

• 20 septembre 2021 11:05

2021-09-14 i was charged for avira prime product. last year was the same. after i bought avira i unclicked autorenewal. how it went ON again i can just guess.  2021-09-14 i asked for refund, because i'm not using avira for a long time. i made a ticket. was waiting and today checked, maybe there will be answer or something. and i saw, that all my request was deleted. now who can help me? i want laugh out loud. i didn't knew that such company like avira, can to such things. i want my cash back and i want answers:why my account was tuned to autorenewal again, why my request without answers were deleted?

Oui 0 Non

• 

  pascha45

  • 20 septembre 2021 12:13

  Hello Laimonas

  Unfortunately, we do not understand your information.
  You have 2 email addresses stored in your Avira customer account and have been in contact with the support team since 14/9/21.

  Why should the requests be deleted?

  Please log in with the email address you used for correspondence, then your contributions with the support-team will be visible.

  Please have a look at the following information, maybe you will find a solution for you:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a publicly accessible forum, personal data cannot and must not be processed here according to the General Data Protection Regulation. Questions regarding your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with GDPR.
  We regret that we cannot help you here in the forum. We do not have access to your customer account, these are with the support team and can unfortunately only be processed from there.
  Thank you for your understanding.

  Many greetings

  Oui 0 Non
• 

  Laimonas Teresevicius

  • 20 septembre 2021 12:18

  Hello, nice to hear you pascha45. Well i was charged on email fm....@gmail.com

  and no one got contacted me. So what next steps?

  Oui 0 Non
• 

  Laimonas Teresevicius

  • 20 septembre 2021 12:21

  "  ....Again the following request: Do not post any personal information in this public forum! We are happy to help you in the community regarding technical problems, but individual license issues - which require the exchange of sensitive data - must also be solved individually (1:1)...."

  and yes, no one from Avira have been contacted so far. it's 6 days.

  Oui 0 Non
• 

  pascha45

  • 20 septembre 2021 12:50

  Hello Laimonas,

  Again, see and note:

  
  We regret that we cannot help you here in the forum. We do not have access to your customer account, these are with the support team and can unfortunately only be processed from there.
  Thank you for your understanding.

  Please create only 1 ticket, any further creation of a new ticket will only result in the new ticket being merged with the old ticket and thus added to the end of the waiting list. This ensures an overview of all requests...

  Please wait for the response from support, we do not have access to your data and are subject to GDPR regulations which we adhere to.
  Thank you for your understanding.

  Many greetings

  Oui 0 Non

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