Double charged for account

Hello, Avira Support.

PLEASE HELP ME. I have been your customer for about a decade (10 years) without encountering any problems. Now, I cannot reach you through your old toll-free number (800) 292-0315, which I often used to contact many helpful technicians. And I cannot afford the expensive long-distance number that Cleverbridge, Inc. gave me. (Cleverbridge also had the old number (800) 929-0315, which is now being used for some radio contest.)

This is the first time Avira (and Cleverbridge) double-billed me. I already have an Avira subscription--and do not want to pay for another one until this one expires

On March 26, 2021, I paid through PayPal for a year's subscription to Avira. (Ref. No. 266xxxxxx.)(Invoice No. BKD-736xxxxxxxx). That month (March 2021), that offer came to my Lindsey. email deleted, the account I use for most of my online transactions. Although I originally used  for Avira email deleted, I informed the company (Avira) that I was using the outlook account because it worked better, especially when I needed a code sent. (Sometimes netzero did not send a code until a day later--far too late.)

Yesterday, Cleverbridge (Avira's billing service) AUTOMATICALLY renewed an old contract--which I did NOT renew) to my PayPal account. I answered the email immediately and informed Cleverbridge--and Avira--that I had already renewed my account. Plus, this new renewal  was for twice the amount ($44.99) and for 8 devices. I have only ONE computer--and one cellphone, which I rarely use.)  I did NOT knowingly allow Cleverbridge to "automatically renew" my Avira subscription. Perhaps Cleverbridge hid that information in its billing documents.

Again, I already have a subscription. I have talked with my charge card company and PayPal. The charge card will hold the payment--and PayPal is helping me with with this dispute.

I have been with Avira for close to a decade (10 years) and hope to continue. . I would hate to cancel Avira, but the Cleverbridge Customer Service woman was very rude to me and said I must contact you directly. I will not pay for a charge I did NOT authorize when I had already purchased a year's subscription.I would like to renew that subscription for 21.99 next March--but not "automatically." I want you to contact me, and I will give approval then.

In the meantime, please CANCEL this last order (REFERENCE NUMBER 294xxxxxx, also Invoice N. BKD-736xxxxxxxx). I have already contacted my credit card affiliated with PayPal. The credit card is holding the payment and assured me it will not go through because I DID NOT authorize it. PayPal is also helping me file a dispute with Cleverbridge, which should contact you. But Cleverbridge said I must contact you. I am now doing so.

Again Please help me so we can continue to do business together.