Order confirmed but it does show in my account

Terminée

Permanently deleted user

• 25 septembre 2021 06:15

I saw a offer through a pop-up message and i clicked and paid through paypal. this is reference number - 295xxxxxx. link -  Deleted

But i don't know what to do next because i am already using free version of avira. Please tell me what to do next?

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• 

  pascha45

  • 27 septembre 2021 15:49
  • Modifié

  Hello,

  We have removed the reference number for your security.
  Unfortunately, we cannot get a picture of the Avira version you have purchased or of your installed OS from the information you have provided.

  We are a publicly accessible forum, personal data may and can neither be questioned nor processed here according to the Data protection GDPR.

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Please log in to your customer account with the email address you used when placing the order. Have you entered the delivery address at PayPal
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  With the order address logged in, your license will be sent to you at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be installed from there.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down Contact Avira.

  There you will find your contract documents, and they will be able to answer all your questions.
  We do not have access to your customer account here in the community. Thank you for your understanding.

  Many greetings

  Oui 0 Non

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