direct debit

Répondu

Alain FABRE

• 29 septembre 2021 23:56

Hello,

On September 4th 2021, Avira made a debit of EUROS 44,95, which appeared on my statement for my AMEX account. Few years before, I stopped my subscription. Does it mean I renew it now? How can I proceed to make it effective?

Regards

Oui 0 Non

• 

  pascha45

  • 30 septembre 2021 07:03

  Hello Alain,

  You write:

  Few years before, I stopped my subscription

  If the license was terminated years ago, it would make sense to remove the installation and reinstall the current Avira version.

  Here you can find instructions on how to uninstall:
  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  
  Here you can find instructions on how to install your already activated license
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Best regards

  Oui 0 Non
• 

  Alain FABRE

  • 5 octobre 2021 22:28

  Hello,

  While following the instructions  to install my activated license, I was asked to upgrade by paying again.

  My account has already been debited. I tried several times without success.

  How can you help?

  Regards.

  Oui 0 Non
• 

  pascha45

  • 6 octobre 2021 06:21

  Hello Alain,

  Please ensure that you log in with the correct email address, especially if  3  email addresses are stored in the Avira customer account. The email address used for the purchase must be used for the installation, only then can the paid Avira version be installed. This is also described in the Avira instructions that we have already made available to you.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used during purchase and is automatically activated under this e-mail address. Please also check your email addresses to make sure they are all verified.

  Here the community is a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. Questions about your license or payment processing can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.

  Premium customers with a correctly registered license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  We regret to inform you that you can only get information about your license via the support team using the email address you used when purchasing. Unfortunately, we do not have access to your Avira account. Thank you for your understanding.

  Best regards

  Oui 0 Non

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