Security Suite - Software Updater missing

Terminée

Walter Barmettler

• 30 septembre 2021 07:33

On my laptop#02* is the option 'Software Updater' is not present/displayed. On others it is.
I tried to reinstall the suite, but no improvement seen.

Anything known about this mishap?

*Acer Aspire 7250 /
Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)

 

Oui 0 Non

• 

  pascha45

  • 30 septembre 2021 09:39
  • Modifié

  Hello Walter,

  It is regrettable that you are having problems with the installation.

  If the installation was correct, the software updater should be included in the Avira Internet Security.  https://www.avira.com/en/internet-security 

  Is the Avira version Internet Security displayed correctly on this computer under Subscription:  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Please check your installation and try a new installation.

  Uninstallation:
  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  New installation:
  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  After that, the Software Updater should be installed.
  If anything is still unclear, please let us know, we are happy to help.

  Many greetings

  Oui 0 Non
• 

  Walter Barmettler

  • 30 septembre 2021 11:26

  When I start Avira Security suite and select Security (Sicherheit) then I don't see the Icon for 'Software Updater' used as manual selection; while using Smart Scan then I see the 'Software Updater' as second last, but I'm not sure if this really works there correctly.
  I noticed earlier that the Avira Task Bar Icon has a problem appearing correctly, when there is the German or the English Avira Setup mismatch used (-> Folder naming (d) /Programm Files / (e) /Program Files.

  I will now uninstall avira suite and reinstall again (e)

  Oui 0 Non
• 

  Walter Barmettler

  • 1 octobre 2021 16:25

  After uninstall avira suite and reinstalling version (e) again - my system works now as expected. Thanks!

  Oui 0 Non
• 

  pascha45

  • 1 octobre 2021 17:16

  Hello Walter,

  You're welcome. Great! That makes us happy, thank you very much for your positive feedback.
  If anything is ever unclear, please let us know, you know the way to us.

  Many greetings and have a nice weekend

  Oui 0 Non

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