Prime VPN issue with Android Tablet
Terminée
Hi Folks,
happy Avira user for a decade+ and Prime since 2019. No Prime issues on my Win10 Laptop.
Massive Prime VPN issue on my Samsung S6 Lite, lastest version and security patch from 1July 2021. Android 11 and Knox 3.7
VPN issue: I am not able to select the VPN location, screen pops up but no location is visible or selectable.
Reinstalled Prime multiple times without success.
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Hello Reinhard,
We have seen that you have also contacted the support team and have already created a ticket there. The support team can for Premium customers initiate technical checks of your installation, which we do not have access to here in the community.
You will receive further information from the support team in your ticket.
Many greetings and have a nice weekend
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I have been an Avira Prime subscriber for a little over 1 year with no issues on any installed devices. However, I recently bought two new Samsung Galaxy Tab A9+ tablets [One UI Version 5.1.1, Android Version 13} on which I installed my subscription. I am encountering the same issue as the original poster had 3 years ago. The VPN turns on and off but when turned on the list of available servers is BLANK. Has there been any changes changes or fixes for this issue? THANKS!
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Hello Stuart,
You are writing in a post that has already been answered with a note for further processing.
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account and your Avira installation nor to your installed OS and the current update with exact version numbers - i.e. neither to the Avira licence nor to the OS with version number.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted support, you have accepted the offer to forward to the support team.
Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account in accordance with the General Data Protection Regulation by email, i.e. GDPR-compliant by email.Please do not insert multiple messages, as this will only prolong the processing time. Thank you for your understanding.
You will receive further information from the support team in your ticket requested for forwarding to support.
Best regards and have a nice Sunday
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Hi
VPN issue: I am not able to select the VPN location, screen pops up but no location is visible or selectable.
Reinstalled Prime multiple times without success. I have galaxy s 21 ultra please refun my money or make the phantom vpn works thank you i paid 19.99
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Hello Amro,
You are writing here in the Avira Community, a publicly accessible forum, an "user2user" forum.
We have neither access to your Avira customer account nor to your Avira installation.The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence and installation can only be answered by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. in compliance with the GDPR via e-mail.
The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response is only possible if you are correctly logged in.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See - as already described in the previous answers - the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Here you can find instructions on how to refund an Avira licence:
Kind regards
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