Refund: Payment without my permission

Terminée

Permanently deleted user

• 14 octobre 2021 08:20

I accidentally cancelled my account without downloading the software I "purchased"  without my permission. Following the refund procedures provided by the Support, I'm unable to find any useful information and there's no EMail address I can cantact for the refund. 

My reference number is 298xxxxxx

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• 

  Permanently deleted user

  • 14 octobre 2021 08:21

  please give me an effective EMail address where I can contact for the refund process

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• 

  pascha45

  • 14 octobre 2021 10:04

  Hello dehu li,

  The reference number has been removed for your safety. Please do not post personal information in a publicly accessible forum.

  Your details are difficult to understand. You have 2 email addresses in your Avira account. One of the two still has to be verified.

  Please log in to your customer account with the email address that was used to place the order.
  What do YOU mean by:

  the software I "purchased" without my permission.

  Here you will find instructions on how to get a refund:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a publicly accessible forum, personal data may not and cannot be questioned or processed here according to the Data protection GDPR. Unfortunately, questions regarding your license or payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR.

  Thank you for your understanding.

  Many greetings

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