Continuous credit card charge without my consent when VPN is not used by me. I want the VPN deleted

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Yianna Lambrou

• 14 octobre 2021 17:27

I am charged without any warning of a renewal on the VPN. I never use the VPN and my credit card is used without any previous notice of a pending renewal.

An email account is used different from the one that I have registered my personal information with. I tried to access that other account through your site but it is impossible.

I would like you to cancel the VPN renewal and for you to refund my erroneously charged credit card. I am unable to find where this VPN is coming from as there is no subscription to it. Yet I get charged.

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• 

  pascha45

  • 14 octobre 2021 18:31

  Hello Yianna,

  If your credit card is continuously charged for VPN, you have not deactivated the automatic contract extension. The subscription will continue - even if you do not use it. The automatic licence renewal can only be set by the owner of the licence, so it must be deactivated by you, unfortunately we have no authorization and no access to your settings:
  How do I disable or enable Automatic License Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  A refund can only be initiated by the licence holder, we have no authorization to do so and no access to your personal data.

  You will find information below, perhaps you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with the e-mail address you used to order the license. Make sure you use the correct address, you have 2 e-mail addresses stored in your Avira customer account. Check if both are verified.
  We are a publicly accessible forum, personal data cannot and must not be processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with the GDPR. 

  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  We have no access to your customer account from here. Thank you for your understanding. If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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