Avira Pro Update

Terminée

Peter Dickmann

• 1 novembre 2021 23:23

Just paid for an Avira Antivirus Pro update but my Avira dashboard says licence expired and says I'm running a free version. When I press the fix it now button nothing happens?

 

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  pascha45

  • 2 novembre 2021 07:08

  Hello

  You write:

  When I press the fix it now button nothing happens?

  What should happen if nothing - no licence - is stored?

  Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  Please log in to your customer account with the email address and a password of your choice, - IMPORTANT - with the email address with which you ordered the licence. You have several e-mail addresses stored in your Avira customer account.
  If you are logged in with the correct email address, the email address you used when ordering, your licence will also be displayed under Subscriptions and can be installed from there.

  See the illustrated instructions:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, questions about your licence or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Best regards

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  Peter Dickmann

  • 2 novembre 2021 13:00

  Thank you very much for getting back to me. All sorted now following a re-install.

   

  Best regards,

   

   

  Peter.

  Oui 0 Non
• 

  pascha45

  • 2 novembre 2021 14:26

  Hello Peter,

  Great, we're glad to hear that, and you're welcome. Thank you very much for your positive feedback.
  If anything is ever unclear, please let us know, you know the way to us.

  Kind regards

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