e-mail adress error
Terminée
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I have made a 1yr subscription, but by a mistake i have typed gmail.com.br instead gmail.com. In consequence i did not received email with password and so I can´t log in to change e-mail or even send an e-mail or phone them ( as it is only for subscribiers).
Does anyone have a solutions how contact them and/or solve the problem?
Thank you in advance
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Hello Marcelo,
Have you already tried to log in to the Avira customer account again (with the incorrect email address) and a password of your choice and verify this email address? This way, you can see if the email address was accepted. In addition, when the account is debited, you will see whether the email address has been accepted.
Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under it.Afterwards, you can have your accounts changed or merged via the support
Please let us know if this works or if something is still unclear, please let us know, we are pleased to help.
Kind regards
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Please cancel my Prime subscription which I took out yesterday. My emails stopped working instantly.
There is no support available, not impressed.
John Spall
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Hello John,
We regret the inconvenience caused by the installation.
If the support is not displayed in your customer account, then the access data is not correct.
Please log in to your customer account with the email address you used when purchasing the Prime version, using a password of your choice.
https://my.avira.com/en/dashboard/homeAt https://my.avira.com/en/dashboard/subscriptions/tabs/plans
you will see your activated license. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always registered to the e-mail address used for the purchase and is automatically activated under this e-mail address.
We cannot cancel your subscription for you, we are not authorized to do so, only the owner of the license can do that. Here are the instructions:
Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | AviraYou are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Unfortunately we do not have access to your customer account
Best wishes and a peaceful pre-Christmas time
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