Reset Master Password account (Forgot Master Password)

Terminée

JSP

• 28 janvier 2022 18:59

In the procedure for restoring the Avira Password Manager account, I should receive an e-mail with instructions, in the e-mail box of my account.

This mail does not reach me.

How can I do?

Thank you

Oui 0 Non

• 

  pascha45

  • 29 janvier 2022 06:20

  Hello Giovanni,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the General Data Protection Regulation. Questions about your license or the installation can unfortunately only be handled by the support team via your customer account by email, Data protection GDPR-compliant.  Thank you for your understanding.

  We have seen that you have also contacted the support team, have already created a ticket, and have also already received an answer to your problem. 

  Unfortunately, we do not have access to your customer account. 
  Why you have not received an email, we can not understand and even less offer help about your further procedure. Since you have already created a ticket, it would be useful to follow the instructions of the support, there your customer account can be viewed. In addition, the correspondence with the support can be exchanged via email in accordance with GDPR. Thank you for your understanding.

  Best regards and have a nice weekend

  Oui 0 Non
• 

  albert van de moortele

  • 13 février 2022 13:03

  bonjour à vous tous j'ai un probleme avec avira et mon conte normalement j'ai avira pour 5 aparaille

  je vient de contée il y a 3 pc dong deux tour et un pc portable et 2 GSM cela fait  5 aparailles en tout et je vois 

  que sur un pc avec tour on me dit que avira est bon pour 30 jour et apret fini comment je peux avair aces a mon conte de chez avira  je remercie avira pour la reponce car je vois que le forum ne peux me repondre 

  je vous dit merci a vous tous albert

  Oui 0 Non
• 

  pascha45

  • 13 février 2022 16:00
  • Modifié

  Hello Albert,

  Unfortunately we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  https://my.avira.com/de/dashboard/support/tabs/support   ⇒ Support
  https://support.avira.com/hc/en-us  ⇒ down to Contact Avira

  https://support.avira.com/hc/en-us/articles/360006760798--In-which-languages-does-Avira-offer-customer-support- 

  Please note that we are in need to delete your initial posting. Feel free to start a new one but keep it in English or German. If your language skills are limited, use an online translation service of your choice.

  Also, we highly recommend to read our Avira Community Guideline step-by-step:

  https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines
  

  There you'll find useful information about our community.

  Thank you for your understanding.

  Many greetings

  Oui 0 Non

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