The function "Cancel Subscription renewal" does not appear

Terminée

Permanently deleted user

• 12 mars 2022 22:04

Hello:

On March 10 I tried to disable the auto-renewal of my subscription of Avira, but the function "Cancel Subscription renewal" did not appear, and therefore I could not disable the auto-renewal. Then, on March 12, I was charged for the subscription... Could you please make a refund? I don't want this subscription because I'm not using Avira anymore. Below you find the evidence for what I have described (the function "Cancel Subscription renewal" does not appear):

 

Best regards,

Fredrik Sorstad

 

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• 

  pascha45

  • 13 mars 2022 08:16

  Hello Fredrik,

  It is important to log in with the email address that was used to purchase the license, especially if you have multiple email addresses in your Avira account, and it is also important that they are verified. Check your email addresses.

  Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
  This subscription is displayed in your Avira customer account at 
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed there, your access data is not correct.

  If you are logged in with the correct email address, your license will be displayed and the automatic contract renewal can be set there as desired.
  If there is no choice of automatic contract renewal offered, then this is not the e-mail address with the stored license. Then the setting for the choice is not defective, then your used e-mail address is not correct. Pay attention to the e-mail address you used when ordering the license!

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  We do not have access to your customer account and cannot refund you, we are not authorized to do so. Cancellation and refund can only be initiated by the license holder.
  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Greetings and have a nice Sunday

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