Cancellation of subscription

Terminée

Herman Flick

25 mars 2022 13:25

Referentienummer 326xxxxxx: Informatie over uw abonnement en betaling.

Factuurnummer: CB-30-18xxxxxx

Dear Sirs.

On the 8 th. of March 2022 I have terminated the automatic renewal of my subscription to Avira software by unchecking the renewal tick box in my account.

I am surprised to see that you seem to have ignored this all together and charged me 59.95€. for renewal of the agreement.

I ask you to honour my un-subscription and credit me for above mentioned amount.

Yours,

Herman Flick

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Commentaires

4 commentaires

pascha45

25 mars 2022 14:57
Hello Herman,

We have removed your personal license information for your security.

You have 2 email addresses stored in your customer account at Avira, one of them is not verified by you yet.

Please log in to your customer account with the email address you used when ordering the license.
After that, your license will be displayed at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct.

Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used during the purchase and is automatically activated under this email address.

You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

We can neither accept your cancellation information nor initiate a refund.

Please contact the support team, which you can contact directly from your customer account under "Support" and also at
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
If something is still unclear, please let us know, we are pleased to help.

Many greetings and have a nice weekend
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Carmen Saliba

30 juillet 2022 11:09
How do I cease auto repayment using my Android phone?
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pascha45

30 juillet 2022 11:56
Hello Carmen,

Unfortunately, we cannot understand what you mean by "auto repayment". We have not asked for any repayments.
Here you can find the community guidelines, see "How to create a post?"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

You are posting here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data Protection GDPR. Questions about the license or Payment processing can only be answered by the support team via your customer account directly under "Support" by e-mail and in accordance with the GDPR. Thank you for your understanding.
We have noticed that you have also contacted the support team and have already created a ticket there.
You will receive further information from the support in your self-created ticket. Many thanks for your understanding.

Many greetings and have a nice weekend
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pascha45

30 juillet 2022 19:54
Hello Carmen,

You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

In addition, it is also described, it says:

"You are receiving this notification because you signed up for post updates.

Please do not reply to this message.

Email replies will not update the Help Center content."

The "no-reply" emails are immediately deleted and not included in the post.
This information will not be read.

Please post questions or information only in the provided fields in your post.

As described above, we do not have access to your account and cannot cancel your subscription.
We have no authorization to do so.

Kind regards
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