avira cancelling form does not work
Terminée
unable to fill in my information
-you tell me I have no subscription (just charged me $99 -catch 22.....
when I occationally get the form it disappears in 2 secs...?
#327xxxxxx date 27 march 2022 charged 99 $
I have uninstalled the product dont want continue, dont want to pay
pls get in touch with me, bcs YOU tell me that I am not allowed bcs I DO NOT HAVE THE SUBSCRIPTION YOU JUST CHARGED ME????
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Hello Alf,
For your safety, we have removed the personal data of your license in this public forum.
Please check your licenses that you have stored in your Avira customer account. There you have 3 email addresses stored in your customer account, one of the 3 addresses is not yet verified by you.
Please log in to your customer account with the email address you used to order the license and the password you chose for this license.
If you are logged in correctly, your license will be displayed at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, your access data is not correct.Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
With a correctly registered license, the cancellation form will work - without a correctly registered and valid license, the form will not work
and cannot be filled out.You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.
Please have a look at the information, maybe you will find your solution there:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraWe can only establish a connection here in the community via the posts in this publicly accessible forum.
If something is still unclear, please let us know, we are pleased to help.Many greetings
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Hello Alf,
You have unfortunately replied with a "no-reply" email. This is a notification email that is only used to inform you of a new comment in your post.
It also states:
"You are receiving this notification because you subscribed to post updates.
Please do not reply to this message. Email replies do not update content in the Help Center."The "no-reply" emails are immediately deleted and unfortunately cannot be read in the post.
Kind regards
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