payment not authorized
Terminée
The picture was removed because of personal data.
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Hello Joseph,
We have removed your picture with the personal data, the reference number, for your safety. Please never post your licence data in a public forum.
Here you can find guidelines for the Avira Community, see: How to create a post and The Avira Community is not a direct support channelAvira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You are posting in a public forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your licence or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
We have seen that you have also contacted the support team, have already created a ticket there, and have already received several answers. So, you have already had direct contact with the support. We would like to ask you to continue contacting support. Unfortunately, we do not have access to your customer account and your licences from the publicly accessible forum. Thank you for your understanding.
Many greetings and happy Easter holidays
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