Not able to cancel my subscription!

Terminée

Arun K

• 11 juin 2022 03:37

All the subscription canceling options. All the links from the help page are self referencial. Please cancel my subscription. I just opened it an hour ago and I have been trying to cancel it from around the same time. Please cancel my subscription and let me know if you need any other information from me. 

 

https://my.avira.com/en/dashboard/subscriptions/tabs/plans - this doesn't work

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• 

  pascha45

  • 13 juin 2022 17:09

  Hello Arun,

  The license will only be displayed if you log in correctly to your customer account with the e-mail address used for the order. After that, all other links that you are complaining about will also work.

  Did you purchase your license in the Avira online shop or in the Apple App Store? Please check in your Avira customer account how many email addresses you have stored there. Here for purchase in the Avira online shop:

  Please make absolutely sure that you have registered under 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  With a correct login, this will also work for you
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and all other links, including the link to cancel your subscription.
    
  Questions about the license or payment processing can only be handled by the support team via your customer account by e-mail in accordance with GDPR. Here in the community, a public forum, we do not have access to your customer account.
  Here you will find instructions on how to cancel your license:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

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