Please cancel my account
Terminée
I need to cancel my account but have been unable to find where to do that. I do NOT want to be charged for any additional use of this account, so please cancel my account and notify me that you have done so. Thank you.
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Hello Debbi,
The license will only be displayed if you log in correctly to your customer account with the e-mail address you used when placing the order. After that, all other links will also work.
You have 2 e-mail addresses stored in your customer account.
Please make sure that you log in under
https://my.avira.com/en/dashboard/home
with the access data (e-mail address and your chosen password) with which you previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support".With correct registration, this will also work for yo
Questions about the license or the payment process can only be handled by the support team via your customer account by e-mail in accordance with GDPR. Here in the community, a public forum, we do not have access to your customer account.
Here you will find instructions on how to cancel your license:
Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, we will be pleased to help.
Many greetings
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