Cancel/refund subscription

Terminée

Johan van der Wijk

• 24 juin 2022 13:15

Hi there,

I have contacted Avira right after I received the mail about renewal, only I have never received any answer to my mail from the 18th of this month.
Could you please refund the amount? 
I've tried to use the contact link on the site but for the last couple of days it keeps redirecting me back to the homepage (i've made a video if you need it)

Oui 0 Non

• 

  pascha45

  • 24 juin 2022 19:14

  Hello Johan,

  You are writing here in the community, a publicly accessible forum.
  Customers with a valid license and correct registration can contact the support team directly from their customer account under "Support".

  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Unfortunately, we do not have access to your customer account.
  It is important to log in to your customer account with your access data (e-mail and password) with which you previously purchased the license. Your license will then be displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

  Here you can deactivate the renewal of the license, i.e. cancel the subscription.
  Here you will find the instructions for cancelling the subscription and the instructions for the refund:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice weekend

  Oui 0 Non
• 

  Johan van der Wijk

  • 24 juin 2022 19:41

  I see you didn't read my message.
  I tried to contact you but this did not work. Your FAQ says I have to push the contact button.. the button that redirects me back to the homepage.

  Oui 0 Non
• 

  pascha45

  • 24 juin 2022 21:09

  Hello Johan,

  Unfortunately, we cannot understand your details.

  You are writing here in a public forum, we have no contact with your customer account.
  It is not possible to write e-mails here in the forum. Only posts that can be read by everyone can be inserted here. Where and to whom did you write the e-mail that allegedly was not answered.
  Likewise, we cannot refund any amounts here in the public forum. We have no documents about your ordered version, nor do we have your bank details. We can only post articles here in this forum.

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about the license or installation can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support".
  You have  2  e-mail addresses in your customer account, one of which has not yet been verified by you. You should be able to contact the support team using the correct e-mail address with which you ordered the license.

  We can't tell which contact link you used.

  Many greetings and have a nice weekend

  Oui 0 Non

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