Cancellation and refund page DOESN´T WORK
TerminéePlease I need help to get a cancellation and refund as the link to do it bounces back and I have been trying since yesterday. Could somebody help please?
Thank you
Silvia
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Hello Silvia,
The behaviour you describe only occurs if the registration is not correct, if the e-mail address and the password you chose for the previously purchased subscription do not agree with the access data.Please make absolutely sure that you have registered at
https://my.avira.com/en/dashboard/home
with the access data (email address and your chosen password) with which you previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can cancel the subscription directly from there and also contact the support:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
Here you can find the instructions for cancelling your subscription:and here for the refund:
If anything is still unclear, please let us know, we will be pleased to help.
Best regards
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