Scan not starting

Terminée

Baldo Brendel

• 5 juillet 2022 14:55

Hi everyone,

my full scan is not starting. I get a pop up that the issue had been reported to avira. I am able to launch a fast scan but unable to launch a customized scan.

Can anyone help?

Thanks 

FYI

Windows 11

Oui 0 Non

• 

  pascha45

  • 5 juillet 2022 18:35

  Hello Baldo,

  Have you already tried a new installation?

  Here you can find the instructions for uninstalling:

  Uninstallation of Avira for Windows – Official Avira Support | Knowledgebase & Customer Support | Avira

  Then reboot and reinstall the software:

  How do I reinstall my activated Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If the behaviour has not changed, please contact the support team. Unfortunately, you did not tell us your Avira version.
  Premium customers with a valid license and a correct login can contact the support team directly from their customer account under "Support".

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

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