Problem
Terminée
Do I want to get my money back? I tried from the site, but the day I bought the product a year ago without an account, I paid directly from the card without an account on the site. I tried to get the money back, but I can’t
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I want to get the money back 99 dollars plz I really need it0 -
Hello kqh 454,
Please log in to your customer account with the email address you used to purchase the license.
It is important how you're logged in to your Avira customer account, i.e. the email address of the order and the password you chose for it.
You will then find your activated license in your customer account at
https://my.avira.com/en/dashboard/subscriptions/tabs/plansIf it is not displayed there, your access data is not correct. Unfortunately, we do not know your access data.
Here you will find information about cancellation and refund:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraYou are writing in a public forum, unfortunately we do not have access to your customer account. Only the owner of the license can request a refund in his customer account, we have no authorization to do so here.
If something is still unclear, please let us know, we will be pleased to help.
Best regards
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At the time of purchase, I did not create an account. I registered the card and paid directly. I have it, but in the email, and I do not know how to cancel the subscription. I want help, please, I want my money0 -
I have the reference number that was sent to me in the email and I have a bill, please send it to the email and I will send it to you0 -
Hi
I just want to turn off the auto renewal please I don't want the money please
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Send me an email and I will prove to you that I have the number and the invoice
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