subscription renewal

Terminée

Paola Zacheo

• 27 juillet 2022 12:58

Hi,

I need to renewal my subscription but in my page account i can't see my subscription. 

They say that I never had an Avira account but I received today a mail that notify me that my subscription is about to finish (11/08/2022)...

So how can I renew if in my account page I have no active subripions?

 

Thanks everybody

Oui 0 Non

• 

  pascha45

  • 27 juillet 2022 14:17

  Hello Paola,

  You have already received instructions on how to cancel your subscription, see our post:
  https://support.avira.com/hc/de/community/posts/7950752364049-subscription-renewal

  It would be very helpful if you could post your request in one thread and reply there to it so that we can keep an overview.

  We have already described how to log in correctly, especially if you have several email addresses  (2 email addresses of yours, check whether both have been verified by you) in your customer account. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Only you can know with which access data you have ordered your license and now - if the automatic renewal has not been deactivated by you - a renewal is initiated.

  Your Information:

  
  They say that I never had an Avira account...

   Please provide exact details.

  Again, we do not have access to your customer account, your data is stored in your customer account at the support. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Kind regards

  Oui 0 Non
• 

  James Barker

  • 3 août 2022 16:39

  Avira has charged me for a subscription How do i cancel the subscription when  i am told i do not have an active subscription

  Oui 0 Non
• 

  pascha45

  • 3 août 2022 17:58
  • Modifié

  Hello James,

  Then it would be advisable to look at your customer account at Avira to check the email addresses stored there and log in with the email address used for the order. You have several email addresses stored in your customer account.

  Please make sure that you log in at:

  https://my.avira.com/en/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Your license will then be displayed in your customer account under Subscriptions and you can contact support directly from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, your access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

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