Cancellation and refund

Terminée

Jerry Supernaw

• 14 août 2022 19:37

Please cancel my subscription and refund the payment. I did not order the Avira service and do not wish to have it. Your information shows that I have no services covered by your products.

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• 

  pascha45

  • 14 août 2022 20:23

  Hello Jerry,

  You are writing here in the community, a publicly accessible forum. 
  Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. We do not have access to your customer data in this public forum.

  You have 2 e-mail addresses stored in your Avira customer account. Please log in to your customer account with the email address you used to order the subscription. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Please have a look at the information, maybe you will find your solution for cancellation and refund there:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot make a cancellation or refund in this public forum, we neither have the data nor the authorization to do so. Thank you for your understanding.

  Kind regards 

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