windows phantom vpn not working

Terminée

Ryan Ashall

• 6 septembre 2022 15:38

got the phantom vpn straight from windows store and paid through paypal to go pro. The app never secures a connection and therefore not been able to use it. i then click on my account to take me to the avira web page where it says i dont have no subscriptions even tho i have and the payment has been made. Please help there is no way for me to cancel this rubbish when it says there is nothing to cancel!!!!! Plus support from avira is a joke! No easy or reasonable way to contact them

Oui 0 Non

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  pascha45

  • 6 septembre 2022 17:15

  Hello Ryan,

  Your annoyance is understandable. "...got the phantom vpn straight from windows store and paid through paypal to go pro..."   You are writing here in the AVIRA Forum. We do not have access to your Phantom VPN, which you purchased from WINDOWS Store. Windows store is responsible for questions, Avira does not have a Windows Store or a customer service for Windows.
  Avira has an Avira Online Shop! Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Avira cannot access Windows Store accounts.
  You're writing:"...my account to take me to the avira web page where it says i dont have no subscriptions..."

  Premium customers with correct registration at Avira can contact the support team directly from the customer account under "Support", by email, chat and telephone.

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Oui 0 Non
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  Ryan Ashall

  • 6 septembre 2022 17:18

  Thanks for the reply,

  I downloaded the Avira phantom app from the windows store on pc, made the account and when I click my account it sends me here? So surly this is the right place to try and contact someone for this?

  Oui 1 Non
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  Wm Blasius

  • 1 octobre 2022 16:00

  It sounds like you've been hosed.

  I would think your recourse lays with the windows store rather than here.

  Oui 0 Non
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  pascha45

  • 1 octobre 2022 16:35

  Hello Ryan,

  You write:
  got the phantom vpn straight from windows store and paid through paypal to go pro

  Did you add the shipping address to PayPal during the checkout process? See:

  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have already explained that a purchased license is only displayed in the seller's customer account or can be objected to there. Avira does not have access to Windows customer accounts.

  Here are the instructions from Avira Knowledgebase & Customer Support again:

  Canceling an Avira plan in-app purchase on the Apple App Store, Google Play Store, or Microsoft Store – Official Avira Support | Knowledgebase & Customer Support | Avira
  
  Many greetings and have a nice weekend

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