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    pascha45

    Hello Antoine,

    To understand your problem, we need concrete information about your installation, your OS and how you proceeded with the installation. Without precise information, we cannot get a picture. You are writing here in a public forum, unfortunately we do not have access to your installation and your Avira version, not even to your customer account.
    Here you can find the Avira Community Guidelines, see: "How to create a post?":

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    We have also seen that you have contacted the support and have already created a ticket there. You will receive further information from the support team in the ticket you created yourself. Thank you for your understanding.

    Best regards

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