i have already paid for a avira prime package for one year

Terminée

mary tapaki

• 30 septembre 2022 17:44

i had subscribe for a avira prime pack for one year and i thought avira would have known this, but you have taken another $180+ out of my account to charge me for another package for a avira pro pack which i thought avira should of seen on my account i did not need reff  3xxxxxxx4 i don't need this so refund my money back

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• 

  pascha45

  • 30 septembre 2022 18:36

  Hello Mary,

  We have removed your personal data for your license for your security.
  Have you set the duration in your customer account according to your wishes? Have you set the automatic licence renewal so that it is not renewed? You will be informed about this when you purchase the license. Please adjust this setting in your customer account; otherwise it will be renewed automatically.
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please have a look at the information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira
  Following these instructions, you can cancel your subscription and request a refund.
  You are posting here in the community, a public forum, we have no access to your account and no authority to introduce changes to your license or even request refunds.
  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards and have a nice weekend

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