Confirmation problem Anti-Virus Pro not solved

To pascha45 : instead of closing a post, you might want to consider figuring out what the client's problem really is? Below your reaction before closing my previous post, and my question following that post. Looking forward to your reply but please, read carefully my answer because we were talking beside each other!

• pascha45

  • 2 days ago

   

  Hello Stef,

  In the confirmation email submitted to us on 19/11/22, which we have removed for your safety, is the email address you should use to log into your customer account to use your subscription and contact support. We've already told you that!
  As a user of Avira Premium products, you have the possibility to create a ticket via the support page at any time.

  We have already provided you with the Avira Community Guidelines. 
  You have all the important data, so we cannot understand your questions.
  Here are the instructions for installing the purchased subscription:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Many greetings

  Yes0No

  Comment actions
•  

  Stef Peeters

  • 7 hours ago

  Pending approval

  We are talking next to each other.
  
  I haven't received any confirmation mail. You write that you removed the confirmation email but that was only a partial screenshot I sent you from my browser during the subscription process. I left the page open while waiting for the confirmation mail I never got. (the invoice I collected also was a download from the browser).

  The key is probably your reference to a second mail address. I can only assume that I mistakenly entered  that during the subscription process for the paid product. 

  My only mail address is currently linked to the free Avira solution, so I cannot get access to the paid product support. (Hence the "You need an Avira license to make a support request." message).

  In theory, all the information and communication linked to that 2nd (I presume erroneous) email address should be resent/linked to the original email address linked to my Avira account (which is the only one I can see, by the way, on MyAvira (https://my.avira.com/en/dashboard/my-account/tabs/security)