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Pierre-André Berger

• 21 giugno 2023 04:29

Dear Sir How can I get a refund for my Avira purchases? I do not have a valid license on my account and I cannot access support. Please refund me 2 times 95.95 paid by Paypal or CHF 191.00. Thank you for your help and have a nice day. Pierre-André Berger

Sì 0 No

• 

  pascha45

  • 21 giugno 2023 09:11

  Hello Pierre-André,

  Here is the information we have already provided: 

  https://support.avira.com/hc/de/community/posts/16217120695825-Activation-p%C3%A9riode-d-essai-?page=1#community_comment_16217066687249 

  https://support.avira.com/hc/de/community/posts/14316570201745-je-veux-annuler-et-un-remboursement?page=1#community_comment_16252634510225

  Again, we are a public forum, we have shared the Avira Community Guidelines with you.
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
  We have neither access to your account nor to your installation.

  Also, again : You have 3 email addresses stored in your customer account, log in with the email address you used to order the licenses. You have already been informed about your payment through PayPal and PayPal delivery address. We have not received any answers. 
  In the PayPal invoice, you will find all information about your license.
  Questions about the license or the payment process can only be handled by the support team via your customer account via email in accordance with GDPR.
  In addition, you have already contacted the support team several times. Duplicate requests only increase the processing time of the requests.

  Many greetings

  Sì 0 No

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