Can't restore quarantined item

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Hoàng Minh

• 8 agosto 2020 14:58

I have an important file in my external HDD, i have browsed similar posts but to no avail, the directory is still valid, as i saw a new file popped up when restoring in that directory, can someone help? It's a 7z file that is 1.2GB and i store some important stuff there, please help! Thanks!

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• 

  pascha45

  • 8 agosto 2020 16:21

  Hello Hoàng,

  Unfortunately, you have not specified what you have already tried to restore.
  Did you follow these instructions:

  https://support.avira.com/hc/en-us/articles/360003005833-How-do-I-save-delete-and-restore-files-from-quarantine- 

  Customers of Avira Premium Products with a valid license can contact the support team directly:

  https://my.avira.com/en/dashboard/support/tabs/support 

  Hopefully this guide can solve your problem.

  Best wishes and a nice weekend

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