Piad for renewal but account showing as not subscribed
Hi,
I did a renewal on the day my subscription ended, paid using Paypla but now my PC and phone are saying that I don't have a subscription. I can't contact support because they think I don't have a subscription!!! Maddening!!
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Hello Phil,You are posting here in the Avira Community, a publicly accessible user-to-user forum."I did a renewal on the day my subscription ended" is very late to register all settings on the same day with a PayPal payment.You have 3 email addresses registered in your Avira customer account. Did you include the delivery address with your PayPal payment?There is no Avira license registered to the email address used here! You are posting here in the Avira Community, a publicly accessible user-to-user forum. Please see the guidelines available to you:Avira states there: "The Avira Community is not a way to contact our support directly."Please check your own documentation in your Avira customer account. This cannot be verified by a publicly accessible Avira Community (which has no access to your installation!).The Avira Community is subject to the strict requirements of the General Data Protection Regulation (GDPR). Questions regarding your installation and license can only be answered by the Avira Support Team via email through your Avira customer account, in accordance with the GDPR. Thank you for your understanding.If anything is still unclear, please let us know.Kind regardsNote:You didn't use an extension; you made a new purchase. Have you registered the new license in your customer account and installed it correctly? You did not renew your purchase, you made a new purchase!0
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