being charged despite of abo-cancellation

Abgeschlossen

akira miyazawa

• 9. April 2023 01:18

Despite of my license cancellation, you are still invoicing premius. 

you have charged on 2023, feb/24 with sfr.159.95. I request you should credit me. 

Ja 0 Nein

• 

  pascha45

  • 9. April 2023 07:03

  Hello Akira,

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account.
  Questions about the license or payment processing can only be handled by the support team via your customer account via email in accordance with GDPR.
  The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".
  Please log in to your customer account with the email address you used to order the license, you have 2 email addresses stored in your Avira customer account. 

  Here you can find instructions for refunding and canceling your license:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira
  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards and have a nice Sunday  

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.