canceled and requested a refund

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safwat salah

• 2. Mai 2023 13:30

• The subscription was automatically renewed, and on the same day I canceled and requested a refund. This was on April 24, and until now, the amount has not been answered or refunded to my account registered with you.

Ja 0 Nein

• 

  Patrick Watson

  • 2. Mai 2023 13:36

  I’m having similar problems I want to cancel my subscription but can’t find out how to do so I’m not over pleased with there customer service

  Ja 1 Nein
• 

  pascha45

  • 2. Mai 2023 15:03

  @   Safwat Salah

  Hello Safwat,

  Unfortunately, we cannot understand your information. You are writing here in the publicly accessible Avira Community. Unfortunately, we do not have access to your customer account.

  If you canceled and requested reimbursement on the same day, you should have copies of the appropriate documents.
  Did you follow the instructions below?

  Here you can find descriptions for automatic license renewal, cancellation and refund.

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Setting the automatic license renewal:
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you can find the cancellation of the license:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you can find the refund instructions:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  According to these instructions, you will have copies of your transactions, and you can use them to create queries.

  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR. The Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Ja 0 Nein
• 

  pascha45

  • 2. Mai 2023 15:43

   @   Patrick Watson

  Hello Patrick,

  If you ordered your subscription via PayPal, did you include the shipping address in the PayPal order process?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please check your email address that you used to order the license, then your purchased license will be displayed in your Avira customer account, and you can view it. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated in your customer account under this email address. 

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT", by email, by chat with correct login and (partially) by email. 

  All instructions for your request can be found in the post of the creator of the post, also the "Avira Community Guidelines"!

  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Ja 0 Nein
• 

  Patrick Watson

  • 2. Mai 2023 15:51

  Yes PayPal have my address

  Ja 0 Nein
• 

  pascha45

  • 2. Mai 2023 16:00
  • Bearbeitet

  Hello Patrick,

  You have 3 email addresses in your Avira account, one of them has a typing error with the provider. Please check your email addresses! Unfortunately, we do not have access to your account.

  Many greetings

  Ja 0 Nein
• 

  Patrick Watson

  • 2. Mai 2023 16:04

  I use the e mail address that I’m sending this email with which is the 1 I always use

  Ja 0 Nein

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