Subscription cancelled 2 years ago, new payment just taken without permission!

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Paul Morris

• 13. Mai 2023 17:41

I cancelled my Avira subscription over 2 years ago, today I got notification Avira has taken a £29.99 payment without my permission and my account screen STILL shows no subscription!

Chat bot is useless, how do I get my money back?

 

Ja 1 Nein

• 

  pascha45

  • 13. Mai 2023 19:22

  Hello Bespoke Systems,

  Please check your documents for ordering the license. You have 2 email accounts stored in your customer account at Avira.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Here you will find a description of orders and the setting for termination for automatic license renewal.
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Only with your access data, which you used when ordering, your subscription will be displayed, and you can contact the support directly.
  Questions about the license or the payment process can only be handled by the support team via your customer account by email in accordance with GDPR.

  Here you can find the instructions for cancellation and refund:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT", by email, by chat and partially by phone.
  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards and have a nice weekend

  Ja 0 Nein

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