Keeps getting kicked out and lost all my passwords after reset
Abgeschlossen
Hi, I am looking to get some help. I've been super frustrated with Avira- it's basically asked me to reset my password every single time. The last few times it basically erased all my passwords. I can't seem to get any help since I am not on the paid version. This is really frustrating and I feel so unsafe using them.
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Hello Candi,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access to your Avira customer account and your purchased Avira licence, nor access or information about your OS installation. We do not have any information about your installation and your important version numbers, or even about how you handle your passwords.Please check how many e-mail addresses you have stored in your Avira customer account.
Please check your own order data. No questions about your order and licence can be processed in the Avira Community. See the Avira Community Guidelines for your information: "How to create a post"!Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The digital assistant Mark also drew your attention to this: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A satisfactory answer is only possible with your correct login.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: via email, support chat and (in some cases) telephone.
Before changing your password, did you save your passwords according to the instructions described below and did you follow the instructions available to all users of free Avira products and customers of Avira products? Every user and customer of the Avira software has access to the instructions under the description PASSWORDS. You can find all instructions and descriptions in the Avira “Knowledgebase & Customer Support”:
Passwords – Official Avira Support | Knowledgebase & Customer Support | Avira
Avira is subject to the strict requirements of the GDPR and can only be processed by email via your Avira customer account in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR via email. Thank you for your understanding.
Kind regards and have a nice weekend
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