Want to extend Supscription with offered Discount but Offering is just for 5 Devices my Abo contain 25 Devices = No Discount
Abgeschlossen
I have had a paid Avira since last month.
When I want to contact Avira after end of subscription, there is no way to contact them any longer, in former times there was a Hotline or even a Mail Hotline, but both has been dropped.
The Chat is crap and do not understand ...
So the only way to place my problem is here in a forum where I assume the problem is misplaced.
The last 5 years I was a fan of Avira, but it seems Avira is not customer oriented any longer or at least not interested to be "bothered" by customers.
Is there anyone who can provide a Phone Number or an e-mail which still work to get in contact with Avira?
Main Problem will be, I cannot place my Customer ID here to enable to be contacted by Avira and I will not be informed if they will answer here in the Forum...
It seems I have to move away from Avira latest end of the month.
It's a pitty that a good company is going to be mad and bad.
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+1
5 devices=Discount
25devices= NO DISCOUNT
Soon my subcription will end, so I would like to make an downsize signature for 5 devices and don´t has no option.
So I will let expire my signature then will subscripe the 5 devices discount signature.
Silly, isn´t it?
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Hello Jose,
Unfortunately, we cannot understand your license details. Are you asking about the Avira “Prime” license?
Have you activated the automatic license renewal? See:
Only you can activate or deactivate this according to your wishes.
You are writing here in the Avira Community, a publicly accessible forum - an "user2user" forum. We have neither access to your Avira customer account and your Avira installation, nor to your purchased Avira license.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support. See the Avira Community guidelines: “How do I create a post? ⇒ Details are important”Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration for the purchased license can contact the Avira support team directly from the Avira customer account under “SUPPORT”; via email, support chat and (partially) telephone.
The Avira Community is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation. Questions about the Avira license can only be answered via your license GDPR-compliant by e-mail via Avira Support. Thank you for your understanding.You have already contacted the support team about this question and have already created a ticket with # ticket number.
You will receive further information from the support team in the ticket you have created.Kind regards
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