I have not any active subcription and im getting charged in paypal? why is not a contact email? Thanks.

Permanently deleted user

• 28. April 2020 17:16

I have not any active subcription and im getting charged in paypal? why is not a contact email? Thanks.

Ja 0 Nein

• 

  pascha45

  • 28. April 2020 19:00

  Hello Paolo,

  Please check the licenses in your customer account under Subscription.
  The license will be activated on the customer account with the e-mail address used at the time of purchase.
  If you don't find any subscriptions in your customer account, it means that you are not logged in with the email address you used to receive the invoice. Avira has 2 email addresses in your customer account. 
  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 

  Have you entered the delivery address with PayPal?
  https://support.avira.com/hc/en-us/articles/360002157057-How-can-I-change-my-delivery-email-address-when-purchasing-via-PayPal- 

  If no extension is desired, you can initiate a refund with Cleverbridge:
  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-receive-a-refund-for-my-Avira-order-

  If anything else is unclear, please let us know, we are happy to help

  Kind regards

  Ja 0 Nein

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