Subscription status xxxxxxxxxxx: "no active subscriptions."?!?!?!?!?
Abgeschlossen
In the email the subscription appears as paid, but when I open the application it displays the message: "no active subscriptions."
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Hello Luis,
Well, you are using a different email address for this board here than your purchase was sent. So please use the email address and password which you have used for purchasing Avira to login to your account and grab access to your license.
NOTE: This is a public board and it's violating our community guidelines to post sensitive and personal data!
https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines
Best,
Arthur Lukas Huptas
Avira Community Manager
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I followed the instructions on how to take the final steps to setting up Avira (the free option) so as to remove the red dot from the logo. I was advised to go to "Subscriptions" in the left hand panel of the "My Account" page (which incidentally doesn't exist in Safari - I had to open Chrome to find it). The instructions were to uninstall Avira then re-install it, and that the Subscriptions page would provide the necessary licence details to allow this. The page says "No active subscriptions" and there is no information leading towards a re-install.
What now?
Ian Roache
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Hello Ian,
Unfortunately I don't really understand your question.
If you want to install an Avira Free Version, you can download and install it from https://www.avira.com/en/free-antivirus-macIf the installation does not run correctly, you can uninstall it with a new installation: https://support.avira.com/hc/en-us/articles/360003162153-How-do-I-uninstall-my-Avira-product-
and for installation:
https://www.avira.com/en/free-antivirus-macHowever, if you have purchased a license (e.g. Antivirus Pro), this is stored in your customer account under subscriptions when you purchase the license. From there you can log in to your customer account with the e-mail address used during the purchase and install the license from there by clicking "Install": https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product-
Important during installation is the difference between a paid version of Avira and the Avira Free version.
If there is still something unclear, please let us know, we are happy to help.
Kind regards
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Hello Ian,
We are pleased that your question could be clarified. Thank you very much for your feedback.
Unfortunately you have replied to a "no-reply" e-mail. This noreply-e-mail is only a notification to let you know that you have a new comment in your post.
See the note: "You receive this notification because you have subscribed to updates to the post.
Please do not reply to this message. Help Center content is not updated by email replies."In order for your answers to appear in your post, please use the Avira COMMUNITY default fields for your questions and answers when replying.
If there is ever any need for clarification, please let us know, we look forward to reading from you.
Kind regards
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