Paid for Pro but no install

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Permanently deleted user

• 23. September 2020 01:06

I paid for Pro and when I followed the link, it sent me to another page and wanted to charge me even more money. #32.99 + tax is enough, I'm not paying $49.99, $59.99, $79.99 or whatever. If you can't fix the problem then I want my money back. xxx xxx xxxx David R. Jewell

Ja 0 Nein

• 

  Permanently deleted user

  • 23. September 2020 01:08

  Do not post the above message as my phone number and name is on there, this is for your eyes only.

   

  Ja 0 Nein
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  pascha45

  • 23. September 2020 06:11

  Hello Dewell,

  The community is a publicly accessible forum, personal data (phone number) should not be publicly displayed here. The personal data has been removed for your protection according to our community guidelines

  Please check your licenses in your Avira customer account under https://my.avira.com 
  These are displayed under subscriptions, especially if you have several accounts with Avira and several licenses.

  We are a publicly accessible forum, personal data may not be processed here,
  Customers of Premium products with a valid license can contact the support team directly:   https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund 

  The following is a guide to help you take the next steps in dealing with your request. 

  https://support.avira.com/hc/en-us/community/posts/360012731917-FAQ-License-renewal-and-return-cancellation 

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

  Ja 0 Nein

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