Payment not authorized for order that I did not request

Abgeschlossen

Dessislav Shekerletov

• 25. Januar 2021 10:22

Hello,

I received the following email (below) but I did not mean to request anything. How do I stop this? If I go to My account, there is nothing under Subscriptions. 

Thanks

Payment not authorized

Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting Avira Customer Support. Your reference number: ....

Ja 0 Nein

• 

  pascha45

  • 25. Januar 2021 16:18

  Hello Dessislav,

  Did you receive a reference number?
  If you received a reference number, you can use it to inquire with the sender.

  With a correctly delivered reference number, the license should be stored in your customer account. Make sure you use the correct e-mail address to log in to your customer account. The license is immediately activated under the e-mail address with which this e-mail with the reference number was sent to you.
  If you do not have a reference number in your email, it will not be possible to track your license.

  To help you, please let us know if you received a reference number.
  With the answer to our question we will take care of your request.

  Best regards

  Ja 0 Nein
• 

  Shareen Elias

  • 17. Februar 2021 23:02

  I received an email that my payment is not being authorized, I have been trying to cancel this long before they tried to charge me, but it is impossible the way they have it set up. i do have a reference #

  Your reference number: xxxxxxxxx

  and would like to cancel so they dont keep trying to charge my card. There is no way to contact anyone, because I dont have a license. This was a free download, and I shouldnt be charged for anything. I have removed the program from my computer, I dont even want the free one now, just want you to STOP trying to charge my card.

  Shareen Elias

  Ja 0 Nein
• 

  pascha45

  • 18. Februar 2021 09:01

  Hello Shareen Elias,

  We have removed your Ref. No. for your safety.

  You have already contacted the support team yesterday and created a ticket.
  You will receive more information from the support in your ticket.
  Thank you for your understanding.

  The community is a publicly accessible forum. Personal data may not be questioned or processed here according to the Data Protection GDPR. Questions regarding your license or Avira payment transactions can only be handled by the support team via your customer account by email in accordance with the GDPR. We also do not have access to your customer account. Thank you for your understanding.

  Many greetings

  Ja 0 Nein
• 

  radza chenoweth

  • 19. August 2022 03:51

  MY REFRENCE NO IS 3xxxxxxx2

  Ja 0 Nein
• 

  radza chenoweth

  • 19. August 2022 03:52

  i WANT TO CANCEL THE ORDER i DIDNT ORDER IT

  Ja 0 Nein
• 

  pascha45

  • 19. August 2022 07:27

  Hello Radza,

  Here you can find the instructions to cancel your ordered license:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Best regards

  Ja 0 Nein
• 

  pascha45

  • 19. August 2022 08:02
  • Bearbeitet

  See:  MY REFRENCE NO IS 3xxxxxxx2

  Hello Radza,

  We have removed your license data for your security.

  Here you can find the Avira Community Guidelines, see: "How to create a Post?"
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Kind regards

  Ja 0 Nein

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