I deleted my account and now Money has been deducted from my paypal account

klaas Muurling

• 7. Mai 2021 14:50

I deleted my account and now money has been deduced from my paypal account. Refond s.v.p.

Ja 0 Nein

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  pascha45

  • 7. Mai 2021 15:35

  Hello Klaas,

  We are surprised that you are posting here in the community about your intended licence cancellation.
  You have already contacted the support team, created a ticket there and already received an answer from the support team.
  Please stay in the ticket you created, please answer there, you will get further information in your ticket.
  "I deleted my account" If you have followed these instructions, you will have a receipt and this will also clarify your concern.
  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  The community is a publicly accessible forum, personal data may neither be questioned nor answered here in accordance with the data protection regulation GDPR. Questions about your licence or about Avira payment processing can unfortunately only be dealt with by the support team via your customer account by email in accordance with the GDPR. We do not have access to your customer account here.

  We regret that we cannot be of further assistance to you here, but your request can be clarified with your Ticket by contacting the support team.

  Many greetings and have a nice weekend

  Ja 0 Nein
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  Permanently deleted user

  • 18. Mai 2021 12:59

  I cancelled my subscription too, and the Avira EuroNazis are still taking money from my account.

  THAT IS THEFT !!!

  Ja 0 Nein
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  pascha45

  • 18. Mai 2021 14:55

  Hello John,

  We are sorry to hear that you are having difficulties cancelling your subscription.

  You are writing in a post where the order and payment was made through PayPal. Did you add the delivery address during the purchase process so that PayPal does not have to create a new email address? See:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please have a look at the following information, maybe you will find a solution there:

  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Best regards

  Ja 0 Nein
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  Permanently deleted user

  • 20. September 2021 13:47

  It is sad that you are engaging in this type fraud. I am very disappointed to learn this the hard way. you've been taking money from my account for the last three year when you know I did cancel your trial service. I am engaging a lawyer. Also, I will contact the AG in state your business is based of to put a stop on this. You guys are thieves 

  Ja 0 Nein

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