MASTER PASSWORD
Beantwortet
My master password is not working due to the following error messages:
1) "unknown problem" in the field of old password when a try to change the password
2) "No internet connection" when I try to login from the Password Manager APP
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Hello Andrea,
You are writing here in the Avira COMMUNITY, a publicly accessible FORUM, an "user2user" forum. We have neither information and access to your Avira customer account with the latest updates nor to your installed operating system with the latest installed update version number.
Unfortunately, you have not provided us with any information about your current operating system or the Avira Password manager with the last update of your installed Avira PWM version: Avira Free or Avira Pro?
You can even find the instructions for creating a post here in the Community on this page, directly above where you wrote your post, see: Featured posts and Avira Community Guidelines!
There you will find the exact descriptions of the Avira Community Guidelines, which are available to every Avira customer or user: "How to create a post ⇒ Details matter"! See:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and after correct registration can contact the Avira support team directly from the Avira customer account under “SUPPORT”: by email, chat and (temporarily) telephone.
You have stored 4 e-mail addresses in your Avira customer account. The email address used for this article does not contain an Avira licence that you have purchased! Please check whether all your email addresses stored in your Avira customer account have been verified by you.
Unfortunately, we do not have any information about your Avira installation to be able to process and answer your request, e.g: What have you already done to correct the error?
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Questions about your installation and your licence can only be processed by the Avira support team via your Avira customer account in compliance with the GDPR. Thank you for your understanding.
Kind regards
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