no license number I checked under subscribe and it says no active subscription

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Permanently deleted user

• 12. Oktober 2021 17:00

I purchased the pro but never received the email with the link are licensed number to activate the product. please advise

Ja 0 Nein

• 

  pascha45

  • 12. Oktober 2021 18:33

  Hello Connie,

  With the information, we have been given, it is difficult for us to get a clear picture of your question.

  Where did you purchase the license? Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Please log in to your customer account with the email address you used to purchase the Pro version. This is significant, the activated license is stored there and can be installed from there:  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Here you will find instructions for the installation:
  How do I install a product via My Avira Account? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Have you checked your spam folder?
  Have you already been invoiced for the license you ordered?

  If anything is still unclear, please let us know with precise information, we will be happy to help.

  Many greetings

  Ja 0 Nein
• 

  pascha45

  • 13. Oktober 2021 06:26
  • Bearbeitet

  Hello Connie,

  Unfortunately, you did not tell us whether the license (which version Pro?) was purchased in the Avira online shop.

  You have unfortunately replied with a "no-reply" email. This is a notification e-mail which only serves to inform you about a new comment in your post

  It also states:

  "You are receiving this notification because you have subscribed to post updates.
  Please do not reply to this message. Email replies do not update content in the Help Centre."

  The "no-reply" emails will be deleted immediately and unfortunately cannot be read in the post.
  Please only insert answers or questions here in the fields provided so that your post can be read. Thank you for your understanding.

  
  Here the community is a publicly accessible forum, personal data may not be processed here according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. We do not have access to your customer account. Unfortunately, we cannot refund you, we are not authorized to do so, only the license holder can do that - you have paid for the license.
  Please have a look at the information, maybe you will find a solution there:
  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  We regret that we cannot be of any further assistance from the community, your request can only be dealt with by the GDPR-compliant support team via e-mail. Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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