cancel my order

Abgeschlossen

Permanently deleted user

pay money but cannot download untill 2021/11/1

4 Kommentare

pascha45

1. November 2021 06:57
Hello 佳宏房,

Unfortunately, you have not provided any information about your licence or your installed OS.

Here the community is a publicly accessible forum, personal data can neither be processed nor questioned according to the Data protection GDPR. Questions regarding your license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with the GDPR. Thank you for your understanding.

Please log in to your customer account with your access data with which the licence was purchased.

Below you will find the community guidelines "How to create a post":

Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

Please have a look at the following instructions, maybe you will find your solution there:
Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

If anything is still unclear, please let us know, and we will be happy to help.

Best regards
0
Permanently deleted user

1. November 2021 08:43
訂購代號：290xxxxxx Your personal data (ref. no.) has been removed. already pay but cannot download
0

Permanently deleted user

I have paid the money,but can't download

約期授權付款成功

我們剛剛根據您 Avira 帳戶的設定自動續訂了您的授權，參考號為 290xxxxxx Your personal data (ref. no.) has been removed. 。您可以隨時在 my.avira.com 中檢視和管理您的 Avira 訂閱狀態。

在下面您可以找到您的參考號碼。為確保為您提供最快、最高效的服務，在聯絡 Avira 客戶支援時，請始終提供您的參考號碼。

您的信用卡（xxxxxxxxxxxxx0605）已經成功通過授權。請注意，您的信用卡帳單所列之收取項目說明將會顯示為「 TRIAL*AVIRA 」。

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