Cancel subscription for Avira Antivirus Pro Nr 326xxxxxx

Abgeschlossen

Permanently deleted user

• 25. März 2022 07:21

Please cancel subscription for Avira Antivirus Pro Nr 326xxxxxx

In my account I have no active subscription so I cannot remove it, but got a paypal notice that the license has been paid and renewed.

Please confirm cancellation

Ja 0 Nein

• 

  pascha45

  • 25. März 2022 07:52

  Hello Anita,

  For your security, we have removed the personal data for your license.

  You have 2 email addresses in your Avira customer account, one is not yet verified by you.
  Please log in to your customer account with the email address you used to order the license.
  Did you add the shipping address to the PayPal order?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in a public forum, personal data can and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
  Here in the publicly accessible forum no cancellation can be made, we have no authorization to do so. We also cannot issue a confirmation. 

  Please have a look at the information, there you will find the solution to your request:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything else is unclear, please let us know, we will be pleased to help.

  Kind regards

  Ja 0 Nein

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